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Contact Us
Have a question? We’re here to help. Whether it’s about our products, your order, shipping, or returns, feel free to reach out anytime. At SLENVI, clear and honest support always comes first.
Required Information for Refund Requests
- Full name used for the order
- Order number
- Date of delivery
- A brief explanation of why the product did not meet your expectations
- Clear photos or a short video showing the current condition of the product
Please note:
- The product must be returned in reasonable condition.
- Refunds are processed after review and approval of the submitted information.
- Shipping times and personal comfort preferences are not considered product defects.
Our guarantee exists to protect customers—while also ensuring fairness for our brand and community.
Required Information for Defect Claims
- Full name used for the order
- Order number
- Date of delivery
- A clear description of the issue
- Photos or a short video clearly showing the problem
- Confirmation that the product was used according to the instructions
Please note:
- Normal wear, personal discomfort, or misuse does not qualify as a defect.
- All defect claims are reviewed individually before replacement or refund approval.
- We may offer a replacement or alternative solution depending on the situation.
Our goal is to resolve genuine issues responsibly while maintaining product quality standards.
